Returns & Exchanges
At FREECITYsupershop, we want you to be completely satisfied with your purchase. We offer returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Package Your Items
Place the items in their original packaging or a sturdy shipping box, ensuring all original labels and tags are intact to qualify for a refund.
Drop Off and Track
Deliver your package to the nearest authorized carrier location and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing