Frequently Asked Questions
Everything you need to know about your FREECITYsupershop experience.
How long does shipping take?
Domestic orders typically arrive within 3-7 business days via standard shipping. Expedited options are available at checkout for faster delivery.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Sale items are final sale.
How do I care for my FREECITY garments?
To preserve the unique hand-screened prints and fabric quality, we recommend washing in cold water and tumble drying on low or air drying.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.